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COVID-19 Updates -Badger Bank's Response

August 26, 2020:  Frequently Asked Questions during COVID-19

Can a bank close a branch or temporarily reduce access due to COVID-19?

  • Yes, in the case of any emergency or event, bank management has discretion to act prudently and responsibly to ensure the safety of human life and to safeguard banking assets (tangible and intangible).  Badger Bank remains committed to the safety of our customers and staff.  The bank continues to control lobby access to ensure the well-being of everyone.  While lobby access has been limited, the bank is open and has remained open during the pandemic for all or your banking needs.   

What if I have transaction that is just a withdrawal, deposit, money order or simple question?

  • Badger Bank asks that you use the drive-up service, online banking (badgerbank.bank), mobile banking or telephone for easy transactions to protect you and our staff wherever possible.  If you prefer to see us in person, please call your local branch and we’ll arrange for an appointment.
    • Fort Atkinson: 920.563.2478
    • Cambridge: 608.423.3241
    • Johnson Creek: 920.699.2905
    • Jefferson: 920.674.2406

What should I do if I need to get into the bank lobby?

  • Call your local branch to make an appointment. 
    • Fort Atkinson: 920.563.2478
    • Cambridge: 608.423.3241
    • Johnson Creek: 920.699.2905
    • Jefferson: 920.674.2406

 What can I do when I want to open or close an account?

  • Call your local branch to make an appointment.  Bring in Identification Card, Social Security Card and (anything else I am missing).
    • Fort Atkinson: 920.563.2478
    • Cambridge: 608.423.3241
    • Johnson Creek: 920.699.2905
    • Jefferson: 920.674.2406

How do I apply for a mortgage, refinance or personal loan?

  • Visit our website at badgerbank.bank and click on the “Apply Now” button under the Loans tab(link:  https://www.badgerbank.bank/loans/personal-loans).  One of our loan officers will call you shortly to discuss further.  Or simply call one of our branch locations to speak with a loan officer about your lending needs. 

What if I need to access my Safe Deposit Box?

  • Call for an appointment at the branch where your Safe Deposit Box is located.
    • Fort Atkinson: 920.563.2478
    • Cambridge: 608.423
    • Johnson Creek: 920.699
    • Jefferson: 920.674

What if I need to talk with a Service Representative?

  • Please give us a call or send an email.  Depending on your needs, we may be able to help you over the phone.  If you do need to come into the bank, we can arrange an appointment at your local branch.

Do I have to wear a mask when I come to the bank?

  • Badger Bank remains committed to our customers and staff by controlling lobby access.  The bank is open and has remained open during the pandemic via appointment, phone, drive up and online/mobile banking.  To keep you and our staff safe, we have asked all employees to wear masks inside our building and strongly encourage you to wear a mask while in our lobbies per state order.

 How is the Bank keeping me safe?

  • The safety of our customers, community and staff safety is of utmost importance to us here at Badger Bank.  We have been limiting the number of individuals in each of our branches at one time by controlling lobby access and encouraging visits by appointment or using our drive-ups.  Online and mobile banking continues to be a safe alternative as well.  If you are wearing a mask, we will ask you to remove it momentarily for security and identification reasons.  Sneeze guards have been installed and are strictly following social distancing guidelines.  Hand sanitizer will be available throughout the bank and will be used between each transaction.

As always, Badger Bank is committed to the health and safety of our staff, customers and employees.  Please reach out with questions or concerns.  Working Together, Achieving Success!  

 

August 4, 2020:  2020 ShredFests POSTPONED until 2021

This year has been a year of adapting!  As we begin another month of our new normal and COVID-19, it continues to wreak havoc on our plans for 2020!  To continue our commitment of keeping our staff and customers safe, Badger Bank has elected to reschedule all ShredFests for the remainder of the year.  We will resume ShredFests in 2021 for the communities we serve. 

July 6, 2020:  Lobbies remain closed- Appointments Available Call Local Office

Badger Bank remains committed to our customers and staff by controlling lobby access.  The bank is open and has remained open during the pandemic via appointment, phone, drive up and online/mobile banking.  To keep you and our staff safe, we have asked all employees to wear masks when interacting with guests inside our building and encourage you to wear a mask while in our lobbies.

To make an appointment with one of your representatives, please call your local Branch!

Fort Atkinson: 920.563.2478

Cambridge: 608.423.3241

Johnson Creek: 920.699.2905

Jefferson: 920.674.2406

May 29, 2020:  Lobbies are closed to public- Appointments Available!

Badger Bank has always been committed to our customers and staff.  In order to retain this responsibility we are keeping our lobbies temporarily closed.  The bank has remained open throughout this pandemic for all of our customers by appointment, drive up, phone calls and online tools.  To continue with our number one goal, safety, our staff is happy to help by appointment. To make an appointment with one of your representatives, please call your local Branch!

Fort Atkinson: 920.563.2478

Cambridge: 608.423.3241

Johnson Creek: 920.699.2905

Jefferson: 920.674.2406

 

May 18, 2020:  Continued Closure of Lobbies for Safety

Badger Bank continues to closely monitor the COVID-19 pandemic situation, including the rate of new infections, and is following the advice of the CDC and other federal, state, and local officials.  As you know, our lobby access has been restricted as a precautionary measure to protect our staff, customers and community.   Bank management is currently preparing for the eventual re-opening of the lobbies and will do so once we’re comfortable that it will be safe for all.   As we lay the groundwork for the eventual re-opening of our lobbies, please continue to use the drive up service or make appointments to access the lobbies. As always, our online banking and mobile app are available for your convenience.  

Thank you for trusting Badger Bank with your banking needs!  Working Together, Achieving Success!

May 10, 2020:  Information on COVID 19 Fraud

Below are a few links to articles to keep you informed on the COVID 19 Fraud risks.

https://blogs.thomsonreuters.com/answerson/covid-19-scams-frauds/

https://www.thecaq.org/wp-content/uploads/2020/04/Managing-Fraud-Risk-Culture-and-Skepticism-during-COVID-19.pdf

May 7, 2020: Update - Public Safety and Thanks

Now that the sun is out and the weather’s warmer, we’re starting to feel a bit restless and beginning to wonder when things might return to “normal”.  When will our lobbies re-open?  When can I eat at my favorite restaurant again?  When can I lick that doorknob?  Well maybe not that last one…

It’s difficult to speak in any certain terms during a time of uncertainty, but our management group continues to monitor and follow the advice of federal, state, and local officials.  Our main concern is the safety of the Badger Bank family, customers and community, so our default is to err on the side of caution.  We are working on a plan to restore the bank’s operations back to “normal”, and that plan will be continuously re-evaluated as new information comes in.  To that end, we have no firm timeline as it’s subject to change depending on how the COVID-19 situation plays out, but please know that it is in the works and more updates will follow in the coming weeks.

During this time of uncertainty, please use our online banking (badgerbank.bank), mobile app and drive up's as much as possible. Also, ask about Apple, Samsung and Android Pay as a possible safer alternative to debit cards during this time.

Badger Bank would like to THANK YOU ALL for your response to this situation over the past couple months.  For many of us, it has tested our comfort limits.  It has also prompted some creativity and changes to how we approach our work.  We are proud of the way our team has stepped up and taken care of our customers, as well as each other, during this time. 

April 8, 2020: Small Business Loan Assistance Durning the COVID-19 Pandemic

At Badger Bank we care about you and your business, we want you to succeed.  We are proud to say we are a SBA certified lender.  Please see the SBA page on our website here, for more information.  We are happy to assist via email or to apply, please email: [email protected] for Badger Bank’s application packet.

APRIL 2, 2020:  Badger Bank is here to help all of our customers and small businesses.  Here is a link shared from our partner Wisconsin Bankers Association regarding resources:  www.wisbank.com/COVID-19

 

MARCH 30, 2020:  A message to our valued customers and friends,

All of us here at Badger Bank understand the difficulties facing everyone as we deal with the ever-changing environment and uncertainties due to the COVID-19 outbreak.  These are unprecedented times and Badger Bank stands ready to serve and assist all of you in any way that we can.

I wanted to bring you up to date on temporary changes that we have made at your bank. As a precautionary measure for the safety of all of us, we have discontinued lobby service.  All of our locations continue to offer drive-up services.  We strongly urge you to use our state-of-the-art online banking and mobile app for your day-to-day needs.  Our staff are ready and available to answer your questions via phone or email.  As always, the bank offers you the safest place in America for your money and we will be here for you each and every day.

We are fully aware of financial challenges that many of us will face as we deal with the pandemic.  Badger Bank is a strong and caring team that is committed to working with our customers, communities, and all of our employees.

Things are changing in rapid-fire fashion and we will continue to monitor, evaluate, and evolve to meet all of your needs.  Please do your best to follow recommendations and guidelines from our Federal and State leaders.  We will all get through this together.

Health and prosperity to each and every one of you.

Steve Dehnert

President & CEO

March 17, 2020: UPDATED!  NOTICE TO OUR CUSTOMERS: 

We will be temporarily closing the lobby at each of our branch locations beginning Thursday, March 19th.  The health and safety of our customers, staff, and the community are of paramount importance.  The drive up will remain open for business.  Customers may still see us by appointment, so please call or email if you would like to meet with your banker.  Our mobile app and online banking services continue to be available 24 hours a day.  Please also don’t hesitate to call.  We are standing ready to continue serving you the best way possible. 

March 14, 2020: COVID-19 Update

As we watch the Coronavirus (COVID-19) situation evolve at a rapid pace, we wanted to reach out to communicate that our team here at Badger Bank is taking steps to continue serving our customers, staff and the community. Our branches remain open as normal.  However, it is difficult to predict how this situation will play out and we will continue to monitor and re-evaluate as additional information becomes available.  Rest assured that regardless of the developments that evolve your accounts will remain available to you.

• Our senior leadership is closely monitoring the situation on a daily basis. We have preparedness plans in place and continue to follow the precautions issued by official health agencies.

• Our people are being advised to follow best-practices when it comes to safety. We are re-evaluating the way we conduct daily business to minimize the need for group gatherings, and have plans in place for absences, if needed.

• Careful attention is being paid to additional disinfectant procedures in all bank locations, adding to the existing robust routines we already use.

We want to reassure you that you will continue to have access to banking services in the midst of this unique situation. While our branch locations do remain open at this time, we respect and understand that you may not be comfortable visiting the bank in person.  We’ve made significant investments offering clients the latest in banking technology, which also allows you to continue banking in a number of ways, without visiting a branch location, if you choose.  

• Online banking: You can continue to manage most of your banking needs online at badgerbank.bank.

• Mobile deposits: Our mobile app is a shortcut to many online banking features. It also offers the convenience of making deposits using your device camera, without leaving home.

• By phone: As always, we are happy to talk with you. Your local bank is just a phone call away.

• Drive-throughs: Continue to be open at all branch locations as well.

We remain deeply committed to our customers, staff and the community.  Thank you for your trust in Badger Bank.